Service Advisor
Job Description
<p>We are seeking a skilled Service Advisor to act as the primary point of contact for customers needing automotive service. You will schedule service appointments, determine vehicle issues, and ensure customer satisfaction.</p><p>Key Responsibilities:<br/>* Greet customers and schedule service appointments.<br/>* Listen to customer concerns and accurately describe symptoms to technicians.<br/>* Prepare repair orders and communicate cost estimates.<br/>* Follow up with customers on service progress and completion.<br/>* Ensure customer satisfaction and address any complaints.</p><p>Required Skills:<br/>* Excellent communication and customer service skills.<br/>* Strong understanding of automotive systems.<br/>* Proficiency in using service management software.<br/>* Ability to explain technical information to non-technical customers.</p>We are seeking a skilled Service Advisor to act as the primary point of contact for customers needing automotive service. You will schedule service appointments, determine vehicle issues, and ensure customer satisfaction.
Key Responsibilities:
* Greet customers and schedule service appointments.
* Listen to customer concerns and accurately describe symptoms to technicians.
* Prepare repair orders and communicate cost estimates.
* Follow up with customers on service progress and completion.
* Ensure customer satisfaction and address any complaints.
Required Skills:
* Excellent communication and customer service skills.
* Strong understanding of automotive systems.
* Proficiency in using service management software.
* Ability to explain technical information to non-technical customers.
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