Customer Service Officer

We are seeking a dedicated Customer Service Officer to provide exceptional support to our customers. The ideal candidate will address inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Resolve customer complaints and issues promptly and professionally.
* Provide product and service information to customers.
* Maintain accurate customer records.
* Escalate complex issues to appropriate departments.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to handle difficult customers.
* Proficiency in using customer service software.