Customer Support Associate
Customer Support•Full Time•1-3 years•Bangalore Rural, Karnataka•
Required Skills5 skills
Hindi
English
Verbal Communication
Written Communication
Problem-solving
Job Description
- Handle inbound and outbound customer interactions via phone, email, and chat. - Resolve customer queries with professionalism, empathy, and accuracy. - Maintain customer satisfaction by providing timely and effective solutions. - Document interactions and update records in the CRM system. - Collaborate with internal teams to escalate and resolve complex issues. - Follow up with customers to ensure their concerns are fully addressed. - Meet performance metrics including response time, resolution rate, and customer feedback scores.- Handle inbound and outbound customer interactions via phone, email, and chat.
- Resolve customer queries with professionalism, empathy, and accuracy.
- Maintain customer satisfaction by providing timely and effective solutions.
- Document interactions and update records in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Follow up with customers to ensure their concerns are fully addressed.
- Meet performance metrics including response time, resolution rate, and customer feedback scores.
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