Hotel Human Resources Manager

Responsibilties * Recruitment and Selection: Coordinate the recruitment of hotel staff across all departments (front office, housekeeping, kitchen, F&B, etc.). Work with departmental heads to identify staffing needs based on occupancy and season. Conduct interviews and manage onboarding for new hires. * Staff Training and Development: Organise orientation programs to help new employees understand hotel policies, customer service standards, and safety procedures. Coordinate continuous training in hospitality standards, service etiquette, and grooming. Arrange cross-training to improve versatility across departments. * Performance Management: Implement performance appraisal systems based on hotel standards and service quality. Monitor staff performance and discipline where necessary. Reward outstanding performance and support underperforming staff with improvement plans. * Employee Relations and Welfare: Serve as the point of contact for employee concerns and conflict resolution. Foster a positive and motivated work environment. Organise staff welfare activities (e.g. birthdays, team bonding, staff awards). * Payroll and Benefits Administration: Ensure accurate timekeeping and attendance records. Coordinate payroll with the finance/accounts department. Administer staff benefits (meals, uniforms, accommodation, bonuses, leave, etc.). * Compliance and Policy Management: Ensure all HR activities comply with labour laws, hospitality regulations, and hotel policies. Maintain up-to-date employee records and documentation. Enforce disciplinary procedures and grievance handling in a fair, documented manner. * Health, Safety, and Hygiene: Implement safety and hygiene protocols according to hotel and regulatory standards. Conduct training on emergency procedures (e.g., fire drills, first aid, guest safety). Ensure compliance with COVID-19 or other public health guidelines if applicable. * HR Administration and Reporting: Maintain and update employee files, contracts, and HR reports. Generate HR-related reports for hotel management (e.g. staff turnover, absenteeism, training logs). * Strategic HR Planning: Plan staffing and HR budgets in line with hotel business projections. Support management in restructuring, succession planning, or expansion projects. * Staff Discipline and Exit Management: Manage disciplinary actions in line with company policy. Conduct exit interviews and manage smooth offboarding processes.