Helpdesk Operator
Facilities Management•Full Time•15+ years•Dubai, Dubai•
Job Description
<p>We are looking for a Helpdesk Operator to provide technical assistance and support to end-users. The ideal candidate will have excellent communication skills and a strong customer service orientation. This role requires the ability to troubleshoot technical issues and provide timely solutions.</p><p>Key Responsibilities:<br/>* Respond to user inquiries via phone, email, and chat.<br/>* Troubleshoot technical issues and provide solutions.<br/>* Escalate complex issues to appropriate teams.<br/>* Document all support interactions.</p><p>Required Skills:<br/>* Technical troubleshooting skills.<br/>* Excellent communication skills.<br/>* Customer service orientation.<br/>* Basic IT knowledge.</p>We are looking for a Helpdesk Operator to provide technical assistance and support to end-users. The ideal candidate will have excellent communication skills and a strong customer service orientation. This role requires the ability to troubleshoot technical issues and provide timely solutions.
Key Responsibilities:
* Respond to user inquiries via phone, email, and chat.
* Troubleshoot technical issues and provide solutions.
* Escalate complex issues to appropriate teams.
* Document all support interactions.
Required Skills:
* Technical troubleshooting skills.
* Excellent communication skills.
* Customer service orientation.
* Basic IT knowledge.
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