Customer Support Administrator

We are seeking a Customer Support Administrator to provide exceptional support to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills and a strong attention to detail.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software.
• Ability to work independently and as part of a team.