Call Centre Agent

The Call Centre Agent is responsible for providing excellent customer service and support via phone. This role involves answering inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
* Answer incoming calls and respond to customer inquiries.
* Provide information about products and services.
* Resolve customer complaints and issues.
* Document all call information according to standard operating procedures.
* Follow up on customer interactions.

Required Skills:
* Excellent communication and interpersonal skills.
* Proficiency in call center software.
* Strong problem-solving abilities.
* Ability to handle a high volume of calls.