Help Desk Support Child Welfare Systems

We are looking for a Help Desk Support Specialist to provide technical assistance for the Statewide Automated Child Welfare Information System (SACWIS), supporting caseworkers, administrators, and stakeholders across Indiana. Key Responsibilities: Provide Level 1 & 2 help desk support via phone, email, and MS Teams Troubleshoot SACWIS software issues, research solutions, and guide users Manage software security tasks: create/maintain user profiles, IDs, and passwords Support federal compliance requirements (Title IV-FC, AFCARS, NCANDS) Maintain documentation, policies, and procedures for system use Use Jira, Confluence, and ticketing systems for tracking and resolution Collaborate with technical teams to ensure smooth system operations