We are seeking a dedicated Android Support Specialist to provide technical assistance and support to our users. As an Android Support Specialist, you will be responsible for troubleshooting technical issues, resolving user inquiries, and ensuring customer satisfaction.
Key Responsibilities:
* Provide technical support to Android users via phone, email, and chat
* Troubleshoot and resolve hardware and software issues
* Document technical solutions and create knowledge base articles
* Escalate complex issues to senior support staff
* Collaborate with cross-functional teams to improve product quality
Required Skills:
* Strong knowledge of Android operating systems
* Excellent problem-solving skills
* Effective communication skills
* Ability to work independently and as part of a team
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