Assistant IT Support Specialist - Systems & Networks
IT•Full Time•1-2 years•
Required Skills
1 skills
Problem-solving
Job Description
<ul><li>Serve as the first point of contact for users seeking technical assistance and troubleshoot IT-related issues.</li><li>Maintain internal IT infrastructure, including desktops, laptops, servers, routers, switches, printers, phones, security updates, LANs, WANs, and internet connectivity.</li><li>Administer and support On-Premises Servers, VMware, Office 365, DNS, DHCP, Wi-Fi, Microsoft SQL Server, Active Directory, Firewalls, Azure Virtual Server, Remote VPN, and Site-to-Site Tunnel operations and troubleshooting.</li><li>Lead desktop and helpdesk support efforts, ensuring that all IT-related issues are resolved promptly.</li><li>Monitor network and security systems, implementing changes as per security protocols and change control processes.</li><li>Maintain and update IT operational documentation.</li><li>Research and recommend new approaches to enhance network and infrastructure performance.</li></ul>
Serve as the first point of contact for users seeking technical assistance and troubleshoot IT-related issues.
Maintain internal IT infrastructure, including desktops, laptops, servers, routers, switches, printers, phones, security updates, LANs, WANs, and internet connectivity.
Administer and support On-Premises Servers, VMware, Office 365, DNS, DHCP, Wi-Fi, Microsoft SQL Server, Active Directory, Firewalls, Azure Virtual Server, Remote VPN, and Site-to-Site Tunnel operations and troubleshooting.
Lead desktop and helpdesk support efforts, ensuring that all IT-related issues are resolved promptly.
Monitor network and security systems, implementing changes as per security protocols and change control processes.
Maintain and update IT operational documentation.
Research and recommend new approaches to enhance network and infrastructure performance.