We are seeking an experienced Associate Manager Training to develop and implement training programs for our banking contact center staff. The ideal candidate will be responsible for creating engaging and effective training materials, delivering training sessions, and evaluating the effectiveness of training programs. Key Responsibilities: * Design and develop training programs for new and existing employees. * Conduct training sessions using various methods, including classroom instruction and e-learning. * Evaluate the effectiveness of training programs and make improvements as needed. * Maintain training records and documentation. * Stay up-to-date on industry trends and best practices in training. Required Skills: * Strong training and facilitation skills. * Excellent communication and presentation abilities. * Knowledge of adult learning principles. * Ability to develop engaging and effective training materials.