We are seeking a Business System Analyst to analyze and improve our global client experience. This role requires a blend of technical expertise and business acumen to bridge the gap between IT and business stakeholders.

Key Responsibilities:

• Gather and document business requirements through stakeholder meetings and workshops.
• Create process models and data flow diagrams to visualize current and proposed systems.
• Collaborate with development teams to ensure solutions align with business needs.
• Conduct system testing and validation to ensure quality and functionality.

Required Skills:

• Proficiency in Agile methodologies (Scrum/Kanban).
• Experience with JIRA, Confluence, and MS Visio.
• Strong communication and stakeholder management skills.
• Knowledge of SQL and APIs.