We are seeking a Business System Analyst to analyze and improve our global client experience. This role requires a blend of technical expertise and business acumen to bridge the gap between IT and business stakeholders.
Key Responsibilities:
- Gather and document business requirements through stakeholder meetings and workshops.
- Create process models and data flow diagrams to visualize current and proposed systems.
- Collaborate with development teams to ensure solutions align with business needs.
- Conduct system testing and validation to ensure quality and functionality.
Required Skills:
- Proficiency in Agile methodologies (Scrum/Kanban).
- Experience with JIRA, Confluence, and MS Visio.
- Strong communication and stakeholder management skills.
- Knowledge of SQL and APIs.