We are seeking a Call Center Manager to lead and optimize our 24/7 emergency response center operations. This role involves managing data analytics, ensuring quality management, and utilizing CRM systems.

Key Responsibilities:
* Manage and coordinate call center operations across multiple shifts.
* Develop and implement strategies to improve customer service and efficiency.
* Ensure compliance with call center regulations and standards.
* Monitor performance metrics and identify areas for improvement.
* Lead and mentor a team of call center agents.

Required Skills:
* Emergency Response
* Data Analytics
* Quality Management
* CRM