The Call Center Team Leader will be responsible for overseeing the daily operations of a call center team, ensuring excellent customer service and achieving performance targets. This role involves coaching and mentoring team members, monitoring call quality, and implementing strategies to improve efficiency and customer satisfaction.

Key Responsibilities:
* Supervise and motivate a team of call center representatives.
* Monitor team performance and provide regular feedback.
* Develop and implement strategies to improve call center efficiency.
* Handle escalated customer issues and complaints.
* Ensure adherence to company policies and procedures.

Required Skills:
* Strong leadership and communication skills.
* Excellent problem-solving abilities.
* Proficiency in call center software and technology.