The Call Centre Agent is responsible for providing excellent customer service and support via phone. This role involves answering inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
* Answer incoming calls and respond to customer inquiries.
* Provide information about products and services.
* Resolve customer complaints and issues.
* Document all call information according to standard operating procedures.
* Follow up on customer interactions.

Required Skills:
* Excellent communication and interpersonal skills.
* Proficiency in call center software.
* Strong problem-solving abilities.
* Ability to handle a high volume of calls.