We are hiring a Call Quality Assurance (QA) specialist to monitor and evaluate call center interactions. You will be responsible for ensuring that agents adhere to quality standards, identify areas for improvement, and provide feedback to enhance customer satisfaction.

Key Responsibilities:
* Monitor and evaluate inbound and outbound calls.
* Identify trends and areas for improvement in agent performance.
* Provide feedback and coaching to call center agents.
* Develop and maintain quality assurance standards.
* Generate reports on call quality metrics.

Required Skills:
* Excellent listening and analytical skills.
* Strong attention to detail.
* Knowledge of call center operations.
* Ability to provide constructive feedback.