We are looking for a Chat Support Specialist to provide excellent customer service through online chat channels. As a Chat Support Specialist, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is detail-oriented, patient, and has strong problem-solving skills.
Key Responsibilities:
* Respond to customer inquiries via chat in a timely and professional manner.
* Troubleshoot and resolve customer issues.
* Escalate complex issues to the appropriate department.
* Maintain accurate records of customer interactions.
* Provide product information and support.
Required Skills:
* Excellent written communication skills.
* Strong problem-solving abilities.
* Ability to multitask.
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