We are seeking a Cloud Products Support Engineer to provide technical assistance and support to our customers using our cloud-based products. The ideal candidate will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to our cloud products.
• Document customer interactions and solutions in our knowledge base.
• Escalate complex issues to senior support engineers.
• Collaborate with product development teams to improve product quality.

Required Skills:

• Strong knowledge of cloud computing concepts.
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Excellent communication and customer service skills.
• Proficiency in troubleshooting technical issues.