The Concierge Team Leader is responsible for leading and coordinating the concierge team to provide exceptional service and assistance to hotel guests, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:
* Supervise and train concierge staff, ensuring adherence to service standards.
* Assist guests with inquiries, reservations, and recommendations for local attractions and services.
* Coordinate transportation, tours, and other guest requests.
* Handle guest complaints and resolve issues promptly and effectively.
* Maintain a strong knowledge of hotel services and local area information.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong organizational and problem-solving abilities.
* Ability to handle multiple tasks and prioritize effectively.
* Knowledge of local attractions and services.