We are seeking a CSS Executive to provide technical support to our customers. In this role, you will be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
Key Responsibilities:
* Provide technical support to customers via phone, email, and chat.
* Troubleshoot and resolve technical issues related to our products and services.
* Document customer interactions and technical solutions.
* Escalate complex issues to senior support staff.
* Ensure customer satisfaction through timely and effective support.
Required Skills:
* Experience in technical support or a related field.
* Strong technical aptitude and problem-solving skills.
* Excellent communication and customer service skills.
* Knowledge of CSS and related web technologies.
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