Overview

We are looking for a Customer Experience Associate to be the frontline support for our customers. You will provide world-class support and help them get the most out of our product. This role is critical in ensuring customer satisfaction and driving product adoption through effective communication and problem-solving.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Educate customers on product features and best practices.
• Gather customer feedback and relay it to the product development team.
• Contribute to the creation of knowledge base articles and other support resources.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment.
• Experience with customer support software and tools.