- Answer customer inquiries via phone, email, and in-person. - Direct customers to online resources. - Update customer records in the system, including notes about interactions. - Pitch ideas for improving customer care. - Create and maintain reports about customer interactions. - Attend weekly staff meetings. - Attend brand training. - Participate in team-building activities. - Develop a rapport with customers. - Encourage customers to complete surveys. - Make recommendations to management to improve customer experience.