Job Description
- Answer customer inquiries via phone, email, and in-person.
- Direct customers to online resources.
- Update customer records in the system, including notes about interactions.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
- Attend weekly staff meetings.
- Attend brand training.
- Participate in team-building activities.
- Develop a rapport with customers.
- Encourage customers to complete surveys.
- Make recommendations to management to improve customer experience.- Answer customer inquiries via phone, email, and in-person.
- Direct customers to online resources.
- Update customer records in the system, including notes about interactions.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
- Attend weekly staff meetings.
- Attend brand training.
- Participate in team-building activities.
- Develop a rapport with customers.
- Encourage customers to complete surveys.
- Make recommendations to management to improve customer experience.