Answer customer inquiries via phone, email, and in-person Direct customers to online resources Update customer records in the system, including notes about interactions Pitch ideas for improving customer care Create and maintain reports about customer interactions Attend weekly staff meetings Attend brand training Participate in team-building activities Develop a rapport with customers Encourage customers to complete surveys Previous experience with handling with customer care Make recommendations to management to improve customer experience Any previous work experience with Customer Relations Management software Must be fluent in English