Job Overview

We are seeking a Customer Experience Executive to enhance patient satisfaction and loyalty at Motherhood Hospital. The ideal candidate will be responsible for creating positive interactions and addressing patient needs effectively. This role requires excellent communication skills and a passion for delivering exceptional service.

Key Responsibilities

• Serve as the primary point of contact for patient inquiries and concerns.
• Ensure a smooth and welcoming experience for all patients and visitors.
• Collect and analyze patient feedback to identify areas for improvement.
• Collaborate with hospital staff to resolve patient issues promptly.
• Maintain a high level of professionalism and empathy in all interactions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Empathy and a patient-centered approach.
• Ability to work effectively in a team environment.