We are seeking a Customer Experience Frontline professional to provide exceptional service and support to our customers. This role involves being the first point of contact for customer inquiries and ensuring a positive experience.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Resolve customer issues and complaints.
* Provide product and service information.
* Escalate complex issues to the appropriate department.
* Maintain accurate customer records.
Required Skills:
* Customer Service
* Communication
* Problem-solving
* Active Listening
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