Job Overview

We are seeking a dedicated Customer Experience Manager to ensure exceptional customer service and satisfaction. The Customer Experience Manager will be responsible for handling escalations, implementing customer-centric strategies, and monitoring service metrics to optimize processes. This role requires strong leadership and problem-solving skills, as well as a passion for delivering outstanding customer experiences.

Key Responsibilities

• Ensure exceptional customer service and satisfaction.
• Handle customer escalations and resolve issues effectively.
• Implement customer-centric strategies to improve service quality.
• Monitor service metrics and identify areas for optimization.
• Develop and maintain customer service policies and procedures.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Experience in customer service management.
• Ability to analyze data and identify trends.