Job Overview

We are seeking a dedicated and customer-focused Customer Experience Manager to ensure exceptional service and satisfaction. The Customer Experience Manager will handle escalations, implement customer-centric strategies, and monitor service metrics to optimize processes. This role requires strong leadership and problem-solving skills.

Key Responsibilities

• Ensure exceptional customer service and satisfaction.
• Handle customer escalations and resolve issues effectively.
• Implement customer-centric strategies to improve the customer experience.
• Monitor service metrics and identify areas for improvement.
• Develop and maintain customer service standards and procedures.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience in customer service and customer experience management.
• Ability to analyze data and identify trends.