Responsibilties * Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.) * Greet and welcome guests * Answer questions and address complaints * Answer all incoming calls and redirect them, or keep messages * Receive letters, packages, etc., and distribute them * Prepare outgoing mail by drafting correspondence, securing parcels, etc. * Check, sort, and forward emails * Monitor office supplies and place orders when necessary * Keep updated records and files * Monitor office expenses and costs * Take up other duties as assigned (travel arrangements, schedules, etc.) Requirements * Proven experience as a front desk representative, agent, or relevant position * Familiarity with office machines (e.g., fax, printer, etc.) * Knowledge of office management and basic bookkeeping * Proficient in English (oral and written) * Excellent knowledge of MS Office (especially Excel and Word) * Strong communication and people skills * Good organisational and multi-tasking abilities * Problem-solving skills * Customer service orientation