Provide outstanding customer service to insurance producers (agents/brokers) via inbound/outbound calls and emails in a fast-paced, high-volume contact center. Become a product expert, assisting producers with inquiries related to personal lines insurance principles and Chubb and Combined products. Navigate multiple systems and applications to research, analyze, and resolve customer requests efficiently and accurately. Build rapport quickly, responding to customers with empathy and professionalism. Maintain high performance and quality standards, ensuring exceptional customer satisfaction. Collaborate with team members and business partners to deliver seamless customer experiences.