We are looking for a Customer Service Representative (Female) to join our Cairo office and support our Saudi customers with exceptional service. The ideal candidate must be familiar with Saudi customer expectations, fluent in English, and experienced in using CRM systems. Key Responsibilities: Answer customer inquiries and handle incoming calls with professionalism and accuracy. Manage and resolve customer complaints effectively within a defined timeframe. Log all customer interactions into the CRM system to ensure proper follow-up. Collaborate with other departments to ensure comprehensive issue resolution. Follow up on open customer requests and ensure timely closure. Prepare regular reports on recurring issues and propose improvements. Work continuously on improving customer satisfaction and service ratings. Strictly adhere to company customer service policies and procedures. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. Minimum 2 years of experience in customer service, preferably for a company based in Saudi Arabia. Solid understanding of Saudi customer behavior and expectations. Proficiency in CRM systems. Good command of English (spoken and written). Familiarity with Saudi dialect is required. Key Skills: Excellent communication skills with the ability to handle various customer types via phone and chat. Strong problem-solving and analytical skills. Understanding of Saudi culture and market needs.