Customer Service Representative Job Description

We are seeking a dedicated Customer Service Representative to provide exceptional support to our customers. The ideal candidate will address inquiries, resolve issues, and ensure customer satisfaction through various communication channels.

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely manner.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and documentation.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to remain calm and professional in stressful situations.
• Proficiency in CRM software is a plus.