Respond to customer inquiries accurately and in a timely manner via phone, email, or website. Identify customer needs and assist with specific features. Analyze and report problems. Update internal databases and document technical issues and discussions with customers. Monitor customer complaints on social media and respond to provide assistance. Share feature requests and effective solutions with the team. Inform customers about new features and services. Follow up with customers to ensure issue resolution. Collect customer feedback and share it with internal departments. Assist in training new customer support representatives.