- Respond to customer inquiries accurately and in a timely manner via phone, email, or website. - Identify customer needs and assist with specific features. - Analyze and report problems. - Update internal databases and document technical issues and discussions with customers. - Monitor customer complaints on social media and respond to provide assistance. - Share feature requests and effective solutions with the team. - Inform customers about new features and services. - Follow up with customers to ensure issue resolution. - Collect customer feedback and share it with internal departments. - Assist in training new customer support representatives.