<ul><li><b>Customer Interaction:</b> Serve as the primary point of contact for clients, carriers, airlines, and subcontractors via phone, email, and face-to-face meetings.</li><li><b>Problem Solving:</b> Address customer concerns, complaints, and disputes in a timely and professional manner.</li><li><b>Documentation & Operations:</b> Manage the complete documentation and operational process for export/import shipments, ensuring smooth transit to the destination.</li><li><b>Coordination:</b> Arrange bookings with ocean carriers, airlines, and other stakeholders, while monitoring the process from start to finish.</li><li><b>Team Collaboration:</b> Work closely with internal teams, assisting management and team leads on various tasks as needed.</li></ul>
Customer Interaction: Serve as the primary point of contact for clients, carriers, airlines, and subcontractors via phone, email, and face-to-face meetings.
Problem Solving: Address customer concerns, complaints, and disputes in a timely and professional manner.
Documentation & Operations: Manage the complete documentation and operational process for export/import shipments, ensuring smooth transit to the destination.
Coordination: Arrange bookings with ocean carriers, airlines, and other stakeholders, while monitoring the process from start to finish.
Team Collaboration: Work closely with internal teams, assisting management and team leads on various tasks as needed.