We are looking for a dedicated Customer Service representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Your primary goal will be to ensure customer satisfaction and build long-term relationships.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Troubleshoot and resolve customer issues in a timely manner.
* Maintain accurate records of customer interactions and transactions.
* Escalate complex issues to the appropriate department.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to work in a fast-paced environment.
* Proficiency in using customer service software.
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