Overview

We are seeking a Customer Success Director to lead our Retail Media team. In this role, you will be responsible for driving success with our largest and most strategic retail media clients, ensuring their satisfaction and fostering long-term partnerships. You will lead a team of Customer Success Managers, providing guidance and support to achieve team goals.

Key Responsibilities

• Develop and implement customer success strategies to maximize client retention and growth.
• Lead and mentor a team of Customer Success Managers.
• Build and maintain strong relationships with key client stakeholders.
• Analyze customer data to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.

Required Skills

• Experience with Retail Media Channels (e.g., Criteo, Citrus, Amazon).
• Proven track record of driving customer retention and growth.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.