We are seeking an experienced Customer Success Manager to lead our customer success initiatives and ensure client satisfaction. This role involves developing and implementing strategies to maximize customer retention and drive business growth.

Key Responsibilities:
* Develop and execute customer success plans for key accounts.
* Build and maintain strong relationships with clients.
* Monitor customer health and identify opportunities for upselling and cross-selling.
* Conduct regular business reviews and provide strategic recommendations.
* Collaborate with internal teams to address customer needs and resolve issues.

Required Skills:
* Strong understanding of cybersecurity.
* Excellent communication and interpersonal skills.
* Proven experience in customer success or account management.
* Ability to analyze data and identify trends.