Our client is seeking an enthusiastic and skilled Customer Success Manager to join their growing team. As part of the Customer Success department, you will be responsible for building lasting relationships with clients, ensuring they receive the highest level of service, and driving business results. This role will focus on client retention, onboarding, and helping customers achieve their goals through personalized guidance and support. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the perfect opportunity for you. Key Responsibilities: - Manage and support a portfolio of clients, ensuring satisfaction and growth - Act as the primary point of contact for clients, handling inquiries and issues - Lead upselling efforts and manage renewal processes - Provide regular strategy sessions to review client goals and demonstrate ROI - Collaborate with teams to create resources that drive product adoption - Engage clients through social media and other channels to build strong relationships - Liaise between clients and internal teams to resolve technical challenges - Develop a deep understanding of client needs to tailor solutions and maximize success - Uphold the companys brand values and represent the company in a positive light Key Experience/Skills Required: - Previous experience in Account Management or Customer Success - Strong knowledge of digital marketing and its value to businesses - Excellent communication skills, including presentation and writing - Ability to multi-task and manage time effectively - Creative problem solver with a proactive, customer-first approach - Experience working with SaaS platforms is preferred - Great organizational skills and a knack for following up on tasks - Ability to work independently and as part of a team