Overview

We are seeking a Customer Success & Support Manager to foster client relationships and ensure customer satisfaction. This role involves understanding client needs, providing effective solutions, and driving the successful adoption of our B2B SaaS product. The ideal candidate will be passionate about helping clients grow and optimizing their experience with our platform.

Key Responsibilities

• Serve as the primary point of contact for key clients, building strong, long-lasting relationships.
• Understand client objectives and challenges, translating them into actionable solutions.
• Provide ongoing support and training to ensure clients maximize the value of our product.
• Proactively identify opportunities for account growth and expansion.
• Collaborate with internal teams to advocate for client needs and improve product offerings.

Required Skills

• Experience in customer success, account management, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.