- Handle inbound and outbound customer interactions via phone, email, and chat. - Resolve customer queries with professionalism, empathy, and accuracy. - Maintain customer satisfaction by providing timely and effective solutions. - Document interactions and update records in the CRM system. - Collaborate with internal teams to escalate and resolve complex issues. - Follow up with customers to ensure their concerns are fully addressed. - Meet performance metrics including response time, resolution rate, and customer feedback scores.