We are looking for a passionate and empathetic Customer Support Specialist to join our team and be the first line of communication with our valued customers. Key Responsibilities: Customer Interaction: Interact with customers through inbound calls, chats, and emails in a friendly and professional manner, ensuring a positive customer experience. Issue Resolution: Effectively handle and resolve customer complaints, questions, and concerns, taking ownership of issues until they are satisfactorily resolved. Customer Service Oversight: Monitor and oversee the entire customer service process, ensuring that service standards are consistently met. Problem Solving: Utilize strong problem-solving abilities to address and resolve customer issues promptly and efficiently. Communication: Maintain excellent written and oral communication skills to convey information clearly and concisely to customers. Documentation: Accurately document all customer interactions and issue resolutions in the company's CRM system for future reference.