At Banana Club , we always celebrates our trendy designs, premium quality, and attention to detail. We believe in not just delivering great fashion but also creating memorable customer experiences. To strengthen this vision, we are seeking a Customer Support Executive who can ensure every customer interaction reflects our brand values. Key Responsibilities Manage customer inquiries across phone, email, chat, and social media with professionalism and empathy. Provide accurate product information, assist with orders, and resolve issues efficiently. Handle returns, exchanges, and complaints, ensuring smooth resolution and customer satisfaction. Maintain detailed records of customer interactions in CRM systems. Collaborate with sales, marketing, and logistics teams to resolve escalations quickly. Follow up with customers to confirm resolutions and measure satisfaction. Stay updated on Banana Club’s products, promotions, and policies to deliver informed support. Identify gaps in customer service processes and recommend improvements.