The Door Attendant Team Leader is responsible for leading and coordinating the door attendant team to provide a welcoming and efficient arrival and departure experience for hotel guests. This role involves ensuring the smooth flow of traffic, assisting guests with luggage, and providing excellent customer service.
Key Responsibilities:
* Supervise and train door attendant staff.
* Greet guests upon arrival and departure.
* Assist guests with luggage and transportation.
* Ensure the smooth flow of traffic at the hotel entrance.
* Provide excellent customer service and address guest inquiries.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong organizational and problem-solving abilities.
* Ability to lead and motivate a team.
* Knowledge of customer service principles.
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