The Duty Manager is responsible for ensuring the smooth and efficient operation of the hotel during their shift. This role involves overseeing all departments, handling guest complaints, and ensuring guest satisfaction.

Key Responsibilities:
* Manage and resolve guest complaints and issues promptly.
* Supervise all hotel operations during the shift.
* Ensure adherence to hotel policies and procedures.
* Coordinate with different departments to ensure seamless service.
* Handle emergency situations and security matters.

Required Skills:
* Excellent problem-solving skills.
* Strong leadership and communication abilities.
* Proficiency in hotel management systems.
* Ability to handle stressful situations calmly.