The Duty Manager is responsible for ensuring the smooth and efficient operation of the hotel during their shift. This role involves overseeing all departments, handling guest complaints, and ensuring guest satisfaction.

Key Responsibilities:
* Supervise and coordinate the activities of all hotel departments during the shift.
* Handle guest complaints and resolve issues promptly and efficiently.
* Ensure adherence to hotel policies and procedures.
* Conduct regular inspections of the hotel to ensure cleanliness and maintenance standards are met.
* Assist in training and development of hotel staff.

Required Skills:
* Strong leadership and communication skills.
* Excellent problem-solving abilities.
* Ability to work under pressure.
* Knowledge of hotel operations.