The Duty Manager is responsible for overseeing the hotel's operations during assigned shifts, ensuring smooth and efficient service delivery. This role involves handling guest inquiries, resolving complaints, and coordinating with various departments to maintain a high level of guest satisfaction.

Key Responsibilities:
* Manage hotel operations during assigned shifts.
* Handle guest complaints and resolve issues promptly.
* Coordinate with different departments to ensure smooth service delivery.
* Ensure adherence to hotel policies and procedures.
* Assist in training and supervising staff.

Required Skills:
* Excellent communication and interpersonal skills
* Strong problem-solving abilities
* Ability to work under pressure
* Knowledge of hotel operations