A premium hospitality brand operating within Victoria island, Lagos is currently looking for a proactive and experienced Floor Manager to oversee the daily front-of-house operations and lead the service team in delivering top-tier guest experiences. Key Responsibilities: Supervise and coordinate floor staff during service hours. Maintain high standards of customer service and team performance. Handle guest feedback and resolve complaints professionally. Monitor dining area cleanliness, ambience, and overall readiness. Liaise with kitchen and bar teams to ensure smooth service flow. Enforce compliance with service protocols, grooming standards, and shift rosters.