We are looking for a dedicated Floor Manager to oversee the daily operations of our banking contact center floor. The ideal candidate will be responsible for ensuring a smooth and efficient workflow, managing staff, and maintaining a high level of customer satisfaction.

Key Responsibilities:
* Supervise and coordinate the activities of contact center staff.
* Monitor floor performance and address any issues or concerns.
* Ensure compliance with company policies and procedures.
* Provide guidance and support to team leaders and representatives.
* Implement strategies to improve efficiency and productivity.

Required Skills:
* Strong leadership and organizational skills.
* Excellent communication and interpersonal abilities.
* Knowledge of contact center operations.
* Ability to problem-solve and make decisions quickly.